Can I delete my account and all my data?

Absolutely. Submit a deletion request through your account settings or email support@radenhoki.app. We'll remove your personal data within 30 days, except records we're legally required to keep for tax or anti-fraud purposes.

LEGAL REFERENCE

Your Privacy Matters to Us

We built radenhoki around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control

Tour the Lobby Read FAQ

What We Collect and Why

When you join radenhoki, we collect your name, email, phone number and account details to verify your identity and process your transactions. We also track your gameplay activity, deposit history and device information to improve your experience and comply with local regulations in supported Indonesian regions. Your payment data — whether you use DANA, OVO, GoPay or QRIS — is encrypted and

never shared with third parties without your consent. We use cookies to remember your preferences and keep you logged in securely.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions About Your Privacy

EDITORIAL CLARITY

How We Protect Your Trust

Encryption Standard

All data transmitted between your device and radenhoki uses industry-standard SSL encryption, protecting your account credentials and payment details from...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or personal...

Limited Access

Only authorized radenhoki staff with a legitimate business need can access your personal data. We log all access attempts and...

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records only as...

Third-Party Partners

Payment processors, identity verification services and analytics providers who touch your data sign strict confidentiality agreements and comply with our...

Breach Response

If we discover unauthorized access to your information, we notify you immediately and take steps to secure your account and...

Consistency Across radenhoki

Same Privacy Rules

Whether you're on our desktop lobby, mobile app or live dealer tables, the same privacy protections and data handling practices apply to your account.

Unified Account

Your personal information is stored in one secure location. We don't duplicate or fragment your data across separate systems or regional servers.

Payment Consistency

DANA, OVO, GoPay and QRIS deposits are processed through the same encrypted channels, with identical security standards and fraud detection.

Sportsbook & Casino

Your privacy policy applies equally to slot rooms, live casino tables and sportsbook markets — no separate terms or hidden data collection.

Support Access

Our support team follows the same privacy protocols whether you contact us about account security, payment issues or gameplay questions.

Policy Updates

When we update this privacy policy, the new version applies to all radenhoki services simultaneously. We notify you via email before changes take effect.

Your Rights

You can request a copy of your data, ask us to delete your account or opt out of marketing emails using the same process across all radenhoki touchpoints.

AT A GLANCE

What Defines Our Privacy Approach

Transparency First We explain exactly what data we collect, why we collect...

Your Control You decide what marketing emails you receive, whether we use...

Local Compliance We follow Indonesian data protection standards and regulations for supported...

No Selling Data We never sell your personal information to advertisers, data brokers...

Fast Deletion Request account closure and we'll delete your personal data within...

Breach Insurance We maintain cyber liability insurance to cover costs if a...

Privacy Questions Answered

We analyze your gameplay patterns to improve our slot lobbies, live dealer tables and sportsbook markets. We also use it to detect fraud and prevent underage access. Your data is never sold to third parties or used for external marketing.

Yes. Payment details are encrypted immediately upon entry and stored separately from your account profile. Our payment processors are PCI-DSS certified and comply with Indonesian financial regulations for supported regions.

Absolutely. Submit a deletion request through your account settings or email [email protected]. We'll remove your personal data within 30 days, except records we're legally required to keep for tax or anti-fraud purposes.

We only share data with trusted partners who help us run radenhoki — payment processors, identity verification services and analytics providers. All partners sign strict confidentiality agreements and cannot use your data for their own marketing.

We keep your data as long as your account is active. After you close your account, we retain transaction records for seven years to comply with Indonesian financial regulations, then delete everything else.

We notify you immediately if we discover unauthorized access to your account. We'll help you secure your account, reset your password and monitor for fraud. We also carry cyber liability insurance to cover any costs you incur.

Yes. You can disable non-essential cookies in your browser settings or through your radenhoki account privacy preferences. Essential cookies for security and login will remain active to keep your account safe.